A Merchant can raise a query in one or all of the following ways:

Option 1 - Email

Merchants can directly write an email to [email protected]
 

Option 2 - Help Center

Merchants can visit the open.money website and raise a query through a web portal by following the below-mentioned steps

  • Step 1 - Visit https://open.money 
  • Step 2 - Scroll to the bottom of the page and click on ‘Help Center’
  • Step 3 - Click on ‘New support Ticket’
  • Step 4 - Complaint/Query registration form will be displayed 
  • Step 5 - Select Merchant as Your Role
  • Step 6 - Enter your registered email address
  • Step 7 - Enter the subject and description of the query 
  • Step 8 - Then select the category and click on submit
     

Option 3 - Chat Support 
Merchants can initiate Chat once they login to the Open money dashboard by following the steps as below:

Step 1 - Login to the Open.Money platform with the registered credentials

Step 2 - Click on the Chat button which is available at the bottom right corner to initiate a chat with the support team directly.