Getting started

What does ‘KYC rejected’ status mean?
‘KYC rejected’ means that submitted documents are not valid and are rejected at the time of verification. You can reach out to the customer support team at ...
Tue, 31 Aug, 2021 at 12:20 PM
What does ‘KYC on hold’ mean?
If after verification, submitted documents are not complete or if any documents are missing you will notice the status as ‘KYC on hold’. You can reach out t...
Tue, 31 Aug, 2021 at 12:23 PM
I have submitted all my KYC activation documents and have completed the KYC process but my account is still not KYC verified. What should I do to get my account activated?
After you complete your KYC, our team will review the details and the status will get updated in your account in 48 hrs. If not, please check if you have re...
Tue, 31 Aug, 2021 at 12:25 PM
I have not received a verification email to validate my email ID. How do I proceed?
The verification email is sent to your email address. In case you are not able to locate the same in your inbox, we suggest that you check the spam folder. ...
Tue, 31 Aug, 2021 at 12:14 PM
What is the difference between a Registered Business Name and a Brand Name? Should I provide both?
Some organizations use a different name for their business purposes when opposed to the name they are registered under. For example, we’re all familiar with...
Tue, 31 Aug, 2021 at 12:12 PM
Does Open has a banking license?
Open like other neobanks do not have a bank license of their own but rely on bank partners to offer bank licensed services. Your Open powered account is pro...
Tue, 31 Aug, 2021 at 12:35 PM
What are the compliances related to the Open Business Account?
To get a detailed view please go through the following page:
Tue, 31 Aug, 2021 at 12:34 PM