Payments - Collect

How do I withdraw money from my Open business account?
Money can be withdrawn from the Open account in two ways. From Banking Section: Go to the ‘Banking’ section from the left side panel and then on the ...
Mon, 9 Aug, 2021 at 2:41 PM
How do I add customers?
1. Go to ‘Payments' from the left-hand side panel and then click on ‘Collect’. 2. Click on the ‘Customers' tab. 3. Click on '+ Create'...
Mon, 9 Aug, 2021 at 10:57 AM
What if we want the settlement instantly?
Instant settlement feature will be coming soon. Extra charges will be applicable for instant settlements.
Thu, 5 Aug, 2021 at 2:51 PM
Where do I see my incoming payments and transaction status?
Go to ‘Payments’ sections and click on 'Collect'. Select ‘Customers' to get an overview of all transaction statuses, customer-wise. If you’...
Mon, 9 Aug, 2021 at 11:09 AM
I am expecting an incoming payment but it has not yet arrived. What should I do?
A payment can take up to 'T+2 business days' to reach your account once it has been executing by sending bank. If it doesn’t reflect in your bank ...
Mon, 9 Aug, 2021 at 11:24 AM
What are bulk payment links and how to use this functionality?
Bulk payment links is a feature where you can send links to multiple customers at one go for collecting payments. To collect payments from multiple custome...
Mon, 9 Aug, 2021 at 5:05 PM
Can I collect money if my KYC is not complete?
No, you won’t be able to collect payments if your KYC is not completed.
Thu, 5 Aug, 2021 at 4:04 PM
What are the payment collection charges?
Payment collection charges will be different for each subscription plan. It’s readily available in the open. money pricing page 'https://open.money/pri...
Mon, 9 Aug, 2021 at 4:17 PM
What happens in case of disputes or chargebacks which are inward?
For any incoming dispute & chargebacks, our team will reach out to them via email and until dispute resolution, the disputed amount will be on hold. (TA...
Thu, 5 Aug, 2021 at 4:07 PM
I want to refund a collection I got from a customer. How can I do that?
Please drop a message on the chat or write to us at 'letstalk@bankopen.co'
Mon, 9 Aug, 2021 at 4:26 PM